"It was good. All of my needs were met and I enjoy shopping at this particular Gordmans over other Gordmans in the area."
"I had a gift card to use with my purchase. The cashier, Julie, told me to swipe it, but I told her that wasn't an option because there was no magnetic strip on the gift card, there was only a barcode to scan. She then proceeded to try and swipe the gift card several times and said that it was an old gift card so we would have to call it in which would take 45 minutes to an hour. I asked if she could just scan the gift card and instead of trying it and showing me that it wouldn't work she just said no, I've tried before, it doesn't work so I asked again if she could just try scanning it and she told me no again. So I just paid with my debit card and left the store very unhappy, irritated, frustrated, and dissatisfied. I won't be returning to Gordman's again."
A rep from Gordmans, West Des Moines, rbSTAGE, has responded:
“ Thank you for bringing this issue to our attention. We value your feedback, especially when we’re not meeting your expectations. We’re serious about providing exceptional customer service, and we regret we missed the mark on this day. Since your business is important to us, we’ll share your feedback with our Associates to get this corrected. If you’d like to discuss this further, please contact our call center at 1-800-472-8437. ”